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    Optimize Your Website for Donations: 7 Ways to Make Giving Easy and Effective

    Fundraising Academy | Cause Selling Education

    By Meredith Terrain

    In this Post:

    1. Make the Donate Button Impossible to Overlook
    2. Streamline the Donation Process
    3. Offer Recurring Gift Options
    4. Use Strong Visuals and Impact-Driven Copy
    5. Optimize for Mobile
    6. Build Trust and Show Transparency
    7.Follow Up with a Strong Thank You 

    June 23, 2026

    Your website is one of your nonprofit’s most powerful fundraising tools. It’s often the first place a prospective donor learns about your mission, and it should be just as compelling and donor-friendly as your best appeal letter. Yet, many organizations overlook simple ways to make their website truly effective at converting visitors into supporters.

    7 Ways to Optimize Your Website

    Whether you’re preparing for a campaign, building your monthly giving program, or just trying to increase annual gifts, here are key strategies to optimize your website for donations: 

    Make the Donate Button Impossible to Overlook

    It sounds obvious, but too many nonprofits bury their donate button or use language that’s vague or passive. “Support Us” or “Get Involved” doesn’t always translate to “Donate” in a donor’s mind. Use a bold, high-contrast “Donate” button in the top navigation of every page — and consider adding one to your homepage hero image, blog posts, and even your footer. The easier it is to find, the more likely someone is to click.

    Want more digital best practices? Check out Fundraising Academy’s on-demand webinars for guidance on digital donor engagement.  

    Streamline the Donation Process

    Once someone decides to give, your job is to make it as easy as possible. Avoid multi-step forms, unnecessary fields, and redirect to third-party platforms that feel disconnected. Ideally, your donation page should live on your domain, load quickly, and allow for giving in under a minute. 

    Offer suggested donation amounts (e.g. $25, $50, $100) but always include a custom field. A clear, compelling reason next to each amount — “$50 feeds a family for a week” — can help donors connect emotionally with their gift. 

    Pro Tip: The Fundraising Academy’s Cause Selling portal includes donor communication templates and worksheets that can help sharpen your ask and clarify impact.

    Offer Recurring Gift Options

    Monthly giving not only boosts donor retention but also helps build reliable revenue. Your donation form should clearly highlight the recurring giving option, and in some cases, you might want to make it the default. A simple checkbox that says, “Make this a monthly gift” can significantly increase the number of recurring donors. 

    Bonus: Consider a short recurring gift pitch near the form like, “Your monthly support helps us plan ahead and serve more people every day.” 

    Use Strong Visuals and Impact-Driven Copy

    Donors want to see who they’re helping. Use high-quality, authentic images of your work in action, paired with short, emotional text about the impact of donations. Avoid jargon or generic language. Instead of “Help us continue our programs,” say “You can provide school supplies to a child who needs them today.”

    And don’t forget a clear headline on your donation page — examples are “You Can Change a Life Today” or “Every Gift Helps a Family in Need.”

    Optimize for Mobile

    According to the 2024 M+R Benchmarks Report, 52% of nonprofit website traffic comes from mobile devices, while 48% comes from desktop devices. If your donation page isn’t mobile-friendly, you’re losing gifts. Make sure your forms are responsive, easy to read, and don’t require pinch-and-zoom. Test your donation flow on multiple devices to be sure it’s seamless from start to finish. 

    Build Trust and Show Transparency

    Donors want to feel confident that their gift will be used wisely. Include a few trust-building elements on your donation page — such as a brief statement about how donations are used, testimonials from supporters, badges from charity evaluators (like Guidestar or Charity Navigator), or even a short annual impact summary. These cues help reassure first-time donors that your organization is credible and effective.

    Follow Up with a Strong Thank You 

    A great donation experience doesn’t end when the gift is processed. A warm, personalized thank-you page and confirmation email will go a long way in building donor trust and loyalty. Use this space to express sincere gratitude, reinforce impact, and offer a next step — whether that’s sharing the mission, joining your email list, or making a future gift.

    Need help crafting compelling thank-you messages? The Fundraising Academy portal offers tools for donor acknowledgment and stewardship planning. 

    Final Thoughts

    Your website is working 24/7 — make sure it’s working for your fundraising goals. By improving usability, creating a seamless donation experience, and making your case for giving crystal clear, you can increase conversions, boost recurring gifts, and deepen donor trust. 

    The good news? Many of these changes don’t require a full website redesign. Start with a few simple updates and test what works. A more optimized donation experience can lead to more gifts — and ultimately, more impact. 

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    June 23, 2026
    blog
    Donor Engagement, Recurring Giving
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    Building Lasting Relationships: Engaging Donors Beyond the Gift  

    Fundraising Academy | Cause Selling Education

    By Jack Alotto, MA, CFRE

    In this Post:

    1. Craft a Personal Thank-You Note
    2. Send a Welcome Packet
    3. Create a Giving Club
    4. Show Your Work
    5. Engage in More Face-to-Face Meetings
    6. Share Volunteer Opportunities
    7. Feature Donors in Media
    8. Recognize Donor Milestones
    9. Be Transparent
    10. Step Into a Donor’s Shoes

    June 10, 2026

    Congratulations, fundraiser! You found a prospect and discovered their needs, interests, and ability to give. You created a great presentation, overcame donor objections, asked for a gift and…BAM, you got the gift and turned that prospect into a donor!

    Now the challenge is keeping their support and moving them to a higher giving level. The best way to accomplish these goals is through donor engagement. Once the gift is made, donor engagement is a series of strategic interactions to enhance and strengthen the relationship you have started.

    10 Effective Donor Engagement Strategies

    Strong donor engagement increases retention, grows revenue, and builds lasting relationships — so you spend less time acquiring new donors and more time strengthening the connections you have.  Get started with these tips: 

    Craft a Personal Thank-You Note

    Use their name, reference their contribution, and show gratitude. Follow up with a letter that thanks them again, acknowledges their gift, and tells them how their donation was used. Engage only in personalized communications and avoid generic form letters.  

    Send a Welcome Packet

    Include client stories, gift acceptance policies, code of ethics, list of board members and staff, and programmatic information. Include your mission, vision, and values. Ask your donor for feedback about the giving process and their opinion on how it can be improved. In your welcome packet, share success stories about your work. Stories can show donors the impact of their gift and enhance donor engagement. Be authentic, respectful, and focus on relationship building as opposed to the gift size.

    Create a Giving Club

    Define the benefits, solicit feedback, host club-only events, send exclusive newsletters, and provide opportunities for a behind- the-scenes look at your work. Make your donors feel like they are members of an exclusive group of valued supporters. 

    Show Your Work

    Invite them to tour your facility, speak with program employees and administrators, and meet your beneficiaries, if appropriate. There is no better way to demonstrate your work and show how their gift is making a difference. Once they have seen your work, ask for advice on your programs and service delivery. When you ask, and they give you advice, you are building ownership. Remember the adage: When you ask for a gift, you get advice. When you ask for advice, you get a gift.

    Engage in More Face-to-Face Meetings

    Keep donor conversations going by continually asking and listening. Know each donor’s preferred communication vehicles and social media platforms and reach out to them via those preferred platforms.

    Share Volunteer Opportunities

    Direct involvement in your work will enhance donor commitment and emotional investment in your mission. Engage them in conversations that speak to their passions, values, interests, and needs. As you engage with donors, be mindful that many have the potential to be a major gift donor.

    Feature Donors in Media

    Schedule regular updates and check-ins, send monthly emails, or offer them the opportunity to write a blog or social media post about their experience with your organization. Tag them in social media posts and ask them to repost your social media posts, because when they do, they become ambassadors of your work.

    Recognize Donor Milestones

    Ask your board members to go beyond thanking donors for their gifts via a thank-a-thon by reaching out to meet in person. Wish them happy birthdays, holidays, weddings, and other milestones. Invite board members to join you in engagement activities like coffee, lunch, or a site visit with prospects and donors.

    Be Transparent

    Publish your tax return, annual report, case statement, and code of ethics. Remember that transparency is the foundation of trust, and donors continue giving to organizations they trust.

    Step Into a Donor’s Shoes

    Become a donor yourself to gain firsthand insight into the donor experience and reflect on how you would like to be engaged.

    Start Enhancing Your Donor Engagement Strategy 

    Be sure to record all donor interactions in your database and monitor and evaluate your engagement strategies. Look for email open rates, event attendance, website visits, email click-through rates, social media engagement, and other engagement indicators. If engagement dips, head off potential lapses in giving by adjusting your strategies based on what you know about the donor’s interest, values, preferences, history, and behaviors.

    You will know you are successful at donor engagement when they want to know more about your programs and activities, ask questions, show an interest in visiting your organization, and upgrade their gifts.

    Remember, having a strong engagement strategy can help you focus your time and energy on retaining donors you already have as opposed to acquiring new donors. All donor engagement strategies and activities will lead to stronger personal relationships and continued financial support for your organization.


    Author bio: Jack Alotto, MA, CFRE, is a trainer and consultant for Fundraising Academy at National University. Reach him at jalotto@nu.edu or connect with him on LinkedIn at https://www.linkedin.com/in/jack-alotto-ma-cfre-8920526/

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    June 10, 2026
    blog
    Donor Engagement, Stewardship
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    Fundraising Events Don’t Raise Money — They Trigger It

    June 1, 2026

    Written By: Bobby D. Ehlert, BAS, Fundraising Auctioneer, Founder/CEO Call To Auction, Co-Founder Gala Toolbox, Co-Founder Inspire Hearts Fundraising

    Walk out of almost any gala, and you’ll hear the same question: “How much did we raise tonight?”

    It sounds right. It feels right. But it misses what is really happening. Because the event didn’t raise money. The donor’s decision did.

    At some point during the evening, a guest made a choice — to move from observer to participant…from attendee to donor…from “this is nice” to “this matters to me.”

    That is the moment when fundraising happens. But it’s also something more. Because that decision doesn’t just create a gift. It has the potential to begin a lifelong relationship with your organization.

    This is a core idea taught by Fundraising Academy: fundraising is not about transactions, it’s about transformation. It’s about relationships. The goal isn’t simply to raise money at an event — it’s to move someone from interest to belief, and from belief to long-term commitment.

    When you design your event with that in mind, everything changes.

    The Core Reframe: People Raise Money, Not Events

    Events don’t give. People do.

    Revenue is a byproduct of engagement and emotional connection. The event is simply the environment where those connections are formed, and decisions are made. And that decision is rarely isolated.

    When someone gives in a meaningful way — when they feel connected and aligned with your mission — they are far more likely to give again. And again.

    That’s why Fundraising Academy emphasizes building a donor pipeline, not just a successful event. Your gala should be one step in a larger journey — one that moves a guest toward deeper involvement over time.

    So instead of asking, “How do we raise more money at our event?”

    Start asking, “What kind of decision are we creating — and what happens after it?”

    Because your job is not to produce an event. Your job is to produce belief and to create an experience that drives action.

    Why Most Events Underperform

    Many events look successful on the surface. They’re well attended and beautifully produced. But they underdeliver where it matters most: lasting donor engagement.

    Why? Because most are built around logistics, not psychology.

    Teams focus on décor, food, and auction items — but far less on the donor experience. The result is often a great party with fundraising added in, rather than an experience designed to inspire giving.

    Common pitfalls include:

    • Too many silent auction items that dilute attention
    • Transactional bidding instead of emotional connection
    • Unclear or awkward fundraising moments
    • Guests attending, but not engaging

    In short, many events are well produced — but poorly engineered for generosity. And when the experience doesn’t create connection, the result is predictable:

    • One-time gifts
    • Limited participation
    • Little momentum beyond the night

    What This Looks Like in Action

    Consider the evolution of Villa Montessori School.


    Less than a decade ago, their event followed a familiar pattern — hundreds of silent auction items, modest attendance, and transactional giving. It raised around $50,000, but it wasn’t building a deeper connection with their community.

    The shift began with a new goal: Not just raising more money — but building stronger believers.

    The silent auction was scaled back. The focus moved to mission-aligned experiences. The program highlighted the people at the heart of the school — especially its teachers.

    This year, the event was intentionally designed to honor and celebrate teachers, many of whom were in the room. Guests weren’t just supporting a school — they were connecting directly with the people shaping students’ lives.

    That connection changed the room.

    The fundraising approach evolved as well. A clear “Fund the Future” paddle raise gave donors a tangible understanding of their impact. The live auction featured community-built experiences, creating energy, pride, and ownership.

    The results have been transformational. Over nine years, the event grew from $50,000 to over $250,000 annually. It now sells out every year, with broader participation and deeper engagement.

    But the most important outcome isn’t the revenue. It’s that more people are saying, “I’m in.” And when they do, they’re far more likely to stay in.

    The Triggers That Drive Lasting Giving

    If the goal is not just a gift — but a relationship — then the experience must activate more than awareness.

    Across high-performing events, several drivers consistently lead to continued giving:

    • Clarity of impact. Donors understand exactly what their gift will do.
    • Emotional connection. They feel aligned with the mission.
    • Simplicity. Giving feels easy and natural.
    • Social proof. They see others giving.
    • Momentum. The experience builds confidence and energy.

    These elements reflect another principle emphasized by Fundraising Academy: donors need both inspiration and a clear path to action. When those come together, generosity becomes a natural response.

    From Event Planning to Donor Journey Design

    Most teams plan events by asking, “What needs to be included?” High-performing teams ask, “What journey are we inviting donors into?”

    Because the event is not the finish line — it’s the entry point.

    Think about the journey:

    • Arrival creates curiosity
    • The program builds connection
    • The fund-a-need invites action
    • Follow-up reinforces the relationship

    Fundraising Academy often reinforces that the real work begins after the gift. Stewardship, communication, and continued engagement are what turn a first-time donor into a long-term supporter.

    You’re not just running a program. You’re guiding someone toward becoming part of something bigger than themselves.

    What This Means for Your Next Event

    If your event is a trigger — not just a fundraiser — then your strategy must reflect that. Here’s how:

    1. Design your paddle raise early, with clarity and intention.
    2. Build your run of show around emotional flow, not just timing.
    3. Activate your board and key supporters to model giving.
    4. Measure participation and retention — not just dollars raised.

    Because the goal isn’t just to raise money tonight. It’s to start relationships that last.

    Closing Thoughts

    The most effective fundraising events aren’t bigger. They’re more intentional. They recognize that the event itself is not the outcome — it’s the catalyst. Because in the end, fundraising doesn’t just happen because you hosted a gala. It happens because, at the right moment, you created the conditions for someone to say: “Yes. I’m in.”

    And that decision doesn’t end when the night is over. It’s the beginning. Because when someone crosses that line — from attending to truly believing — they don’t just make a gift. They step into a relationship and become a partner in your mission.

    That’s where the real potential lives.

    Not on a single night — but in the lifetime of generosity that can follow. When you design your event to trigger that kind of decision, you’re not just raising money. You’re unlocking the full fundraising potential of a donor for years to come.

    Author bio: Bobby D. Ehlert, BAS, currently leads a team of consultants and expert Fundraising Emcees and Auctioneers to help nonprofits transform their fundraising events from transactional to transformational. Together, they design and deliver customized solutions that engage, excite, and inspire giving. With 20+ years of experience and a belief that the world needs more Auctioneers, he is honored and committed to developing the next generation of Auctioneer talent.

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    June 1, 2026
    blog
    Cause Selling Cycle, Fundraising, Recurring Giving
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    The Relationship Advantage: Using Cause Selling to Retain Major Gifts

    May 1, 2026

    Written By: Eva Fordham, MPA, CAP®, Founder of Expert Philanthropy

    Let’s face it: fundraising is a high-stakes game. Competition is steep, and the strategies behind
    major gift fundraising have shifted completely. I know this firsthand from spending the bulk of my
    career as a major gifts fundraiser and then transitioning into advising high-net-worth individuals on
    their charitable giving.

    Once seen as a simple year-end transaction, major gifts are now the culmination of a shared vision.
    A donor finds a cause they want to support, an organization presents the opportunity, and
    then…what if the donor says, “No”? Fundraisers often spend weeks obsessing over the “ask” and
    the “close,” frequently forgetting the most rewarding aspect of the major gift journey: the
    relationship itself.

    This is when using the Cause Selling approach really makes a difference. This relationship-driven
    cycle prioritizes the donor’s needs as much as the organization’s mission, turning a high-pressure
    pitch into a collaborative, long-term partnership.

    1. Building: It Starts with Need Discovery

    When building a major gift pipeline, it isn’t about finding the wealthiest person in the room; it’s
    about finding the most aligned.

    So, put down the pitch deck, and have a genuine conversation with your donor. Conduct a discovery
    process to understand their “why.” Why do they care about literacy? Why is environmental
    conservation their priority? By asking open-ended questions, you transition from a solicitor to a
    partner. This phase is not about convincing someone to give; it’s about uncovering the intersection
    between their passion and your specific impact.

    2. Retaining: Stewardship, Stewardship, Stewardship

    Retention is the essence of organizational sustainability. While Stewardship is the final step in the
    Cause Selling model, it also bridges the beginning of the next cycle.

    Now, more than ever, retention requires impact reporting that goes beyond a generic newsletter.
    Major donors need to see the ROI of their contribution. Whether it’s a personal video from a
    scholarship recipient or a private tour of a new facility, thoughtful stewardship helps the donor feel
    like an insider. When a donor feels like they are truly pushing the needle in the organization’s
    success, they become champions who will advocate for your organization in their own influential
    circles.

    3. Navigating Rejections: Redefining “No”

    The most daunting part of the ask is the potential for rejection. However, the Fundraising Academy
    teaches us to view handling objections not as a hurdle, but as an opportunity for further discovery.
    A “no” is rarely a permanent door-slam. Usually, it is one of three things:

    When you treat “no” as a request for more information, the relationship still exists. A graceful
    response to a rejection today is often the foundation for a “yes” in the future.

    Case Study: The “Pivot to Partnership”

    The Challenge: Many years ago, I inherited a lovely major donor who made six-figure gifts annually
    to support our general fund. We had a wonderful relationship, and I even helped him reach the $1
    million lifetime mark. From there, I assumed next year’s six-figure gift would be another “slam
    dunk.” However, when I provided him with the next ask, it was rejected…hard.

    The Rejection: The gentleman sent in a check for a much lower amount. When I called to thank him
    and asked gently about the change, he simply responded, “Well, now I’ve given the organization
    over $1 million, and I wanted to support someone else.”

    The Navigation: Instead of accepting the “no” and moving on, I leaned into the Stewardship phase
    of the Cause Selling Cycle. I asked if we could still stay in touch, and he agreed. I continued to
    provide him with high-touch stewardship, keeping him respectfully informed of our progress and
    ensuring the door remained open without putting any pressure on him.

    The Outcome: It took two years, but another six-figure gift appeared. When I called to thank him, he
    remarked, “You have always been so kind with your time and sharing updates; I wanted to get
    involved again like I used to be.” By turning “no” into “not right now,” I maintained the relationship
    through consistent stewardship. He had already proven his commitment; he just needed space to
    explore other interests before returning to our cause.

    Closing Thoughts: The Relationship-First Mindset

    Whether you are adhering to the AFP’s Code of Ethics or following the Cause Selling Cycle, the
    principle remains the same: fundraising is about people.

    Major gifts are built on a foundation of trust, retained through meaningful impact, and grown
    through the honest navigation of “No’s”. When we stop asking for money and start inviting
    partnership, the entire dynamic shifts. Remember, donors are savvy, and you probably aren’t the
    only organization seeking their support. Lead with respect and curiosity and watch your
    relationships authentically transform.

    To learn more about the Cause Selling Cycle and how you can sharpen your fundraising skills, explore Fundraising Academy’s asynchronous online class offerings.

    Author bio: Eva Fordham is a philanthropic professional with over 15 years of experience serving as
    a bridge between high-net-worth individuals and the impact they want to create in the world. Her
    career has been defined by a high-touch approach to donor cultivation and the strategic
    management of significant gift portfolios. She specializes in working with families and individual
    principals to turn their charitable visions into actionable plans. From facilitating meaningful
    program visits to developing long-term engagement strategies, she ensures every contribution is
    both personal and impactful.

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    May 1, 2026
    blog
    Cause Selling Cycle, Donor Retention, Recurring Giving, Stewardship
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    From Connection to Commitment: Applying the Cause Selling Cycle to Everyday Fundraising

    April 2, 2026

    Written By: Muhi Khwaja, MPA, CFRE, CFRM

    In fundraising, it is easy to fall into the trap of seeing gifts as transactions: a donation is made, a gift acknowledgment letter is sent, and the focus shifts immediately to the next solicitation. But the Fundraising Academy Cause Selling Cycle reminds us that successful fundraising is a relationship-focused, continuous, and donor-centered process. The goal is not just the first gift — it is cultivating long-term loyalty and engagement.

    The Cycle is broken into three phases that have been summarized into the following categories: Connecting, Exploring, and Collaborating. These phases include eight essential steps: Prospecting, Pre-Approach, Approach, Need Discovery, Presentation, Handling Objections, The Ask, and Stewardship. Understanding how each step flows into the next helps fundraisers move from mere connection to deep commitment.

    Phase 1: Connecting – Finding the Right Partners

    Prospecting is the first step. Here, the fundraiser identifies potential donors whose values and passions align with the organization’s mission. Thoughtful prospecting goes beyond wealth screening; it is about understanding motivations and potential alignment.

    Once prospects are identified, the Pre-Approach stage begins. This critical step involves gathering insights about the donor — giving history, professional background, and areas of interest. The goal is to enter the conversation informed and prepared, so the approach feels personal and authentic rather than transactional.

    There is a real-life example from early in my career that I wanted to share. I identified a prospect who had a personal interest in education equity. During the pre-approach, I learned about their involvement in local education initiatives. When we first met — the approach step — I focused on asking about those experiences rather than discussing a donation. That initial rapport built trust, and that trust carried through every subsequent step of the relationship.

    Phase 2: Exploring – Understanding Motivation and Alignment

    The Approach itself is the first real interaction. Establishing rapport and tone is key: fundraisers should focus on listening more than speaking, and on creating a genuine human connection. A strong approach sets the stage for deeper engagement.

    Need Discovery is a continuous process throughout the exploration phase. In this step, fundraisers ask open-ended questions to uncover what truly motivates a donor. What drives their giving? What allows them to resonate on a personal level? Listening actively here informs the presentation and shapes the eventual ask.

    Presentation follows naturally from needs discovery. Instead of delivering a generic pitch, the fundraiser aligns the organization’s mission with the donor’s motivations. The presentation should inspire engagement, demonstrating how the donor’s gift can create a tangible impact.

    At this stage, fundraisers address concerns in Handling Objections. Objections are not failures — they are opportunities to deepen understanding and strengthen trust. Whether concerns relate to timing, alignment, or financial capacity, responding with empathy and transparency maintains credibility.

    Key Principle: Focus on the donor. The presentation is not about impressing statistics but about connecting emotionally and intellectually to the donor’s values.

    Phase 3: Collaborating – Moving Toward Commitment

    The Ask is made only when the relationship is well-cultivated. The Cause Selling Cycle emphasizes that timing matters: an ask is not a sudden demand but the logical next step in an ongoing conversation.

    Finally, Stewardship ensures long-term engagement. Stewardship goes beyond a simple thank-you; it involves showing impact, personalizing communication, and reinforcing the donor’s role in the mission. It sets the stage for repeat engagement and even larger future gifts.

    To provide another example from my experience, I wanted to share about the experience I had while working with a donor that was hesitant to fund a new program. Through site visits and personalized updates, we built trust. When the Ask was finally made, the donor responded positively. Post-gift, we sent tailored impact reports and invitations to program events — the Stewardship step — which cemented their ongoing support.

    Fundraiser’s Reflection: Actionable Takeaways

    • Be proactive in Prospecting and Pre-Approach. Identify donors thoughtfully and understand them before engagement.
    • Listen actively during Approach and Need Discovery. Your goal is to understand, not just inform.
    • Tailor your Presentation to align with donor values. Avoid generic pitches.
    • Handle objections with empathy. Use them as an opportunity to build trust.
    • Stewardship is continuous. Personalize, show impact, and invite ongoing participation.

    When you intentionally guide donors through the Cause Selling Cycle, you will see those initial connections grow into long-term commitments — turning fundraising into meaningful, mutually beneficial relationships.

    To learn more about the Cause Selling Cycle and how you can sharpen your fundraising skills, explore Fundraising Academy’s asynchronous online class offerings.

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    April 2, 2026
    blog
    Cause Selling Cycle, Donor Cultivation, Stewardship
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